Ball & Knowledge Inc. strives for complete client satisfaction. Our refund and returns policies are designed to be fair and transparent:

• If a client is unsatisfied with a completed service or deliverable, a written request for a refund must be made within 14 days of service completion

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• Requests will be reviewed on a case-by-case basis. If the service did not meet stated objectives and deliverables as outlined in the agreement, a partial or full refund may be issued using the original method of payment.

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• Refunds are not available for completed seminars, group workshops, or digital strategy guides once delivered, unless clear technical or administrative errors occurred.

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• No refunds are issued for cancellations made less than 24 hours before a scheduled one-on-one session. To reschedule, 24-hour notice is required.

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• If Ball & Knowledge Inc. must cancel a session due to unforeseen circumstances, clients will receive the choice of a full refund or a rescheduled session at no additional cost

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• For purchases of digital materials through our shop, returns are only accepted in the case of duplicate purchase, technical delivery errors, or non-receipt confirmed by our support team within 7 days of purchase