Policy and Procedures
Ball & Knowledge Inc. is dedicated to delivering top-tier business consulting and financial strategy solutions for athletes, professionals, and organizations. To ensure a transparent and client-focused experience, the following policies guide our services:
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All consultations, workshops, and strategy sessions must be scheduled in advance through our website or by contacting our office directly.
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Clients will receive an initial consultation summary and service agreement outlining deliverables, fees, and timelines prior to the commencement of services.
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Confidentiality is a core value. All client information and discussions will be kept strictly confidential unless written permission is given to share specific details.
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Payments for individual sessions or packages are due in advance, unless otherwise agreed in writing
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For ongoing services, clients will receive itemized invoices and payment will be due within 7 days of receipt unless otherwise stated in the service agreement.
Refund and Returns Policy
Ball & Knowledge Inc. strives for complete client satisfaction. Our refund and returns policies are designed to be fair and transparent:
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If a client is unsatisfied with a completed service or deliverable, a written request for a refund must be made within 14 days of service completion
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Requests will be reviewed on a case-by-case basis. If the service did not meet stated objectives and deliverables as outlined in the agreement, a partial or full refund may be issued using the original method of payment.
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Refunds are not available for completed seminars, group workshops, or digital strategy guides once delivered, unless clear technical or administrative errors occurred.
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No refunds are issued for cancellations made less than 24 hours before a scheduled one-on-one session. To reschedule, 24-hour notice is required.
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If Ball & Knowledge Inc. must cancel a session due to unforeseen circumstances, clients will receive the choice of a full refund or a rescheduled session at no additional cost
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For purchases of digital materials through our shop, returns are only accepted in the case of duplicate purchase, technical delivery errors, or non-receipt confirmed by our support team within 7 days of purchase